Booking Information and Conditions

In the tabs below you will find information the booking process, as well as the conditions for booking and/or taking part in a course or activity at Kintyre Seasports (KSS).

If you have any questions regarding these or any other aspect of the course or booking, please contact us at info@kintyreseasports.co.uk.

(Version 2, last updated 23/12/2022)

You will receive an automatic email confirmation of the receipt of your booking, including your booking reference and joining instructions, which cover what you need to bring, confirmation of start and finish times, and any other relevant information for the specific course. If you do not receive this please contact us using the email address above.
If you have any concerns about the booking, please contact us using the email address above. If there are any issues with the booking KSS will contact you by email as soon as possible after your booking.
General information regarding each course or activity at KSS is available on the KSS website (www.kintyreseasports.co.uk). If you have any questions that are not covered there, again please email us using the address above.

Payment is made when booking online by credit or debit card using the Stripe payment portal.
Alternatively payment by bank transfer and invoices for commercial and group bookings may be arranged by contacting info@kintyreseasports.co.uk prior to completing the booking process.
It is not possible to complete online booking without paying by card. Bookings where payment will be by another method should complete the booking process as far as payment and then contact info@kintyreseasports.co.uk. Course place(s) are not reserved until the booking has been confirmed manually or online payment has taken place.

All answers on the booking form must be correct to the best of your knowledge, and you must contact us if you find a mistake or any details change at any time between the booking being made and the end of the course.
It is the responsibility of the participant (or a responsible adult if the participant is under 18) that any medical information that may be relevant to the instructor or course organiser is included in the form.
KSS will endeavour to facilitate participation of all abilities, if there is any uncertainty about additional support needs please contact the centre principal at jamie@kintyreseasports.co.uk
An emergency contact who will be available for contact during the course, and able to come to the sailing club if necessary, must be nominated in the booking form.
The responsible instructor may need to have a confidential discussion about any medical conditions with the participant (or a responsible adult if the participant is under 18) at the beginning of the course/activity to ensure that the instructor is aware and fully understands the condition and how this may affect the participant during the course. Therefore it is important that a parent/guardian comes in with any junior participants at the beginning of the course/activity.
All information will be stored confidentially following the KSS Data Protection Policy. The policy is available at www.kintyreseasports.co.uk/privacy-policy.

The participant (and their responsible adult when the participant is under 18) understands the risks inherent in sailing, powerboating, and other activities offered by KSS, and that while KSS has assessed and controlled the risks involved as far as possible, some risk will always remain.
The participant agrees that they will behave responsibly and respectfully to others during the course, and will follow all instructions given by instructors or safety boat drivers.
If the participant’s behaviour does not meet this standard or the instructor feels that the participant is causing a risk to themselves or others then the instructor may remove the participant from the course, and in the case of participants under the age of 18, request that their emergency contact collects them.

KSS reserves the right to cancel any course or booking necessary. This may be due to insufficient participant numbers, unavailability of instructors, breakdown of equipment, errors in the booking process, extreme weather, or any other operational reason.
KSS will make reasonable efforts to avoid cancelling any course or booking where there are sufficient participants signed up, and whenever possible cancellations will take place at least two weeks prior to the start of the course.
Where possible, KSS will offer an alternative to the cancelled course or booking.
If KSS cancels a course then the choice of a full refund or where possible credit for a future course will be offered as soon after cancelation as is possible.
If a participant chooses to withdraw from a course at least four weeks prior to the beginning of the course then a full refund will be given.
If a participant chooses to withdraw from a course less than four weeks prior to the beginning of the course:
- a full refund will be offered where their place is rebooked by someone else
- a 50% refund will be offered where the course is still at or above the minimum number of participants required to run after the withdrawal of the participant.
If a participant withdraws from a course after the beginning of the course, or is removed from the course by the instructor as described in the “Participant Agreement” above, no refund will be given.
In exceptional circumstances KSS may give a full refund, partial refund or the option to transfer the booking to another course, at the discretion of the Principal of the training centre and the Trustees of KSS. This will depend on the exceptional circumstance and the feasibility of the course running without the participant.

All participants are encouraged to provide verbal feedback to the instructor or senior instructor, either during or at the end of the course
A suggestions box is available in the classroom, upstairs in the clubhouse
All participants will be sent a short and anonymous feedback survey with the option to provide any feedback after the course has concluded
If a participant wishes to discuss anything further, or to make a complaint, then they should contact the centre principal at jamie@kintyreseasports.co.uk in the first instance. Feedback or complaints may also be directed to info@kintyreseasports.co.uk if they wish to contact the board of trustees instead.
Complaints will be treated respectfully and confidentially. More details may be sought about the content of the complaint, and lessons that can be learned will be reviewed and implemented by the centre principal and/or the board of trustees
Should this procedure fail to respond to the complaint in a satisfactory manner, details of how any complaints related to RYA Training can be escalated to the RYA are available at www.rya.org.uk/about-us/contact-us/comments-and-complaints